At DoubleTree by Hilton Monrovia-Pasadena Area, we do more than CARE for our guests and team members. For us, it’s about Creating A Rewarding Experience, and providing friendly customer interactions. Everyday, we proactively step outside of our normal responsibilities to assist each and every guest in making their stay extra special and memorable. At our hotel, we are passionate about CARE and strive to create an environment that reflects our values: Real, Attentive, Cheerful, Flexible, Thoughtful, Honest, and most of all, Caring. It is our DoubleTree team member values and attitudes that count-because, when we CARE, it shows, and at the DoubleTree by Hilton, the little things really do mean everything! This is the DoubleTree by Hilton difference. “We provide the special comforts and acts of kindness that make the traveler feel human again.”
Our DoubleTree by Hilton Monrovia-Pasadena Area has been in business since 1986, with the conversion in 2007 to the DoubleTree by Hilton brand of hotels. Matthew Goo, our General Manager, has been a part of our hotel for 18 years. Doubletree by Hilton Monrovia-Pasadena Area is a Certificate of Excellence recipient from TripAdvisor and is recognized as GreenLeaders Silver Level for our green practices and ranked #1 hotel in Monrovia. Booking.com has also awarded our hotel the Guest’s Choice awared and ranked our hotel #1 in Monrovia.
At the DoubleTree by Hilton Monrovia-Pasadena Area we focus our time and resources on three areas: Guest relations, Team Member Relations, and Community Relations. Our CARE Culture goes beyond expected standards, encouraging personal and human touches that delight our guests, team members, and our community. CARE is DoubleTree’s commitment to total service quality. Our CARE program was founded on the principle that if you treat guests, team members, and our community with CARE, they’ll stay with you. Our DoubleTree CARE Committee is comprised of a diverse group of employees and managers that keep the pulse of our hotel. Our Team participates annually in community events and are consistently looking for service projects and ways to support our community. Our DoubleTree team works closely with Foothill Unity Center every year, we have provided homeless hygiene kits-put together from donations through our employees and staff. Our DoubleTree team consistently participates with Monrovia Reads volunteering hours at the Back to School day at Santa Anita Race Park offering low income children brand new books for free and reading at local elementary schools during Read Across America. Our DoubleTree Monrovia supports the Greater Los Angeles Make A Wish Foundation during a silent auction display and have helped raise over $25,000 so far. Our DoubleTree CARE Committee also puts together Holiday Care Packages, along with delicious DoubleTree cookies-we hop on our DoubleTree Van to distribute these Care Packages to local homeless. Our DoubleTree team participates and supports the City of Hope “Walk for Hope” and the Los Angeles AIDS walk. DoubleTreeMonrovia also participates in the annual Toy Drive to a low income school in Los Angeles.
Each year our Doubletree by Hilton brand of hotels worldwide uses nearly 1 billion Chocolate Chips in our World Famous DoubleTree Chocolate Chip Walnut Cookies! Our local Doubletree by Hilton Monrovia-Pasadena Area is proud to join in on this DoubleTree Cookie fun! Our DoubleTree team locally has donated over 5,000 DoubleTree Walnut Cookies just in the last 8 months! These cookies are donated locally to various charities and organizations such as Irwindale Education Foundation BBQ at the Pub and Irwindale Education Foundation Music at the Park, City of Hope/Beckman Research Institute-celebrating their administrators during their employee appreciation event, Monrovia Unified School District-honoring retired teachers, Azusa Pacific Senior Event-providing a warm cookie to outgoing seniors and the School of Education-grad students, these are a few mentioned along with various other non-profit organizations and charities.
DoubleTree by Hilton Monrovia-Pasadena Area sponsors the Los Angeles County Sheriff's Department STAR unit during their annual STAR Unit Golf Tournament to help raise funds to the STAR unit which helps to prevent the use of "gateway" drugs and violence among students and also the Los Angeles County Sheriff's Temple Station golf Tournament to raise funds for both Special Olympics and Temple Station's sporting events/groups. Our DoubleTree by Hilton Monrovia Team sponsors Azusa Pacific University a nonprofit, Christian school, for The Alumni Merit Scholarship which provides funds for APU students in the final year of their degree. Our DoubleTree by Hilton Monrovia Team also sponsors the Arcadia Education Foundation, a non-profit organization, during the auction & dinner, Bright Night, to raises funds for public schools.
Our Doubletree by Hilton Monrovia-Pasadena Area continuously focuses on helping and supporting our local community providing sponsorships and donating our World Famous Doubletree Cookies!
CHAMBER OF COMMERCE ACTIVITY
DoubleTree by Hilton Monrovia-Pasadena Area is a proud 30-year Milestone member for the Irwindale Chamber of Commerce. DoubleTree by Hilton Monrovia-Pasadena Area has offered generous contributions to chamber programs and the economic vitality of the community by being a Cornerstone Club Corporate Level Sponsor for over 10 years. The DoubleTree Team, Gaby Flores, Director of Sales & Marketing and Roxanna Martinez, Group Sales Manager, are active members of the Irwindale Chamber Business Ambassadors. Gaby Flores, our Director of Sales & Marketing has been recognized as Ambassador of the Month for the month of January 2017. Our DoubleTree Team participates annually with the Irwindale Chamber annual Golf Tournament, Presenting sponsor for a monthly Chamber Luncheon and Good Morning Irwindale Breakfast. The DoubleTtree Team is always happy to donate our Famous and Delicious Doubletree Cookies to various events!